Returns, replacements, and refunds

Check your order when it arrives — with cash on delivery you can open the parcel in front of the delivery person, and anything wrong can be refused on the spot at no cost.

Wrong, damaged, or missing items

Tell us within 48 hours of delivery — by phone or the complaints form, quoting your order number. We replace the item with the next delivery to your area, or refund it if you prefer. Collection of the wrong item costs you nothing.

Changed your mind

Unopened items in their original packing can be returned within 7 days of delivery. Delivery charges are not refunded, and the return journey is at your cost unless we are already delivering in your area. Items sold as sets are returned as complete sets.

How refunds are paid

Cash-on-delivery orders are refunded in cash on our next visit or by wallet transfer to the number the order was placed with — whichever you prefer. Once online payment launches, gateway payments will be refunded to the payment source; where a gateway has no automatic refund, we process it manually and confirm by SMS. Refunds are made within 7 days of the return reaching us.

Complaints

If something has gone wrong and you want it on record, use the complaints form. Every complaint gets a reference number and a human response.